I sent my laptop to Fujitsu and that’s the last I heard from it
Robert Walker’s laptop is missing in action. Can I rescue it? Question: I sent in my laptop for repair late last year. Fujitsu agrees that I have a valid warranty claim and has agreed to repair my...
View ArticleHelp! The wireless Internet on my Dell won’t work
Cheryl Emerson’s wireless Internet connection won’t work on her Dell computer. She spends an additional $236 to get it fixed but it’s still dead. Now what? Question: I own a Dell Studio laptop computer...
View ArticleWhat should I do with all of these Lenovo cases?
Note: Today marks the beginning of a new journey, as Elliott becomes a general consumer advocacy site. This feature is being renamed “Should I Take This Case?” It’s like an old Twilight Zone episode....
View ArticleWhy isn’t my Sony laptop “protected”?
When Peter Mescher’s Sony laptop breaks, he’s not worried. His extended warranty covers “accidental” damage. But is that wording in his warranty an accident? Question: I purchased an extended service...
View ArticleI’m envious of those other laptop batteries – why won’t HP help me?
Luke Szulczewski’s aging HP laptop has the world’s worst battery. The company will replace it in four to six weeks. But what’s he supposed to use in the meantime? Question: In July 2012, I purchased an...
View ArticleDear TSA, this isn’t my computer
My Lenovo ThinkPad computer is old — at least old in laptop computer terms — plus, it’s big, heavy, and clunky. Chances of the person right in front of me going through the TSA security at Chicago’s...
View Article12 ways to protect your laptop from hackers when you’re traveling
If you travel, you need to protect your laptop computer. China has a reputation in the business community for cybertheft through Internet hacking. A report to Congress on Foreign Economic Collection...
View ArticleAmerican damaged my MacBook Pro – why won’t they fix it?
Wynn Winberg is forced to check his backpack containing his laptop on an American Airlines flight with overhead bins that are “out of service” — and the computer breaks during the flight. Can our...
View ArticleUnited’s flight attendant wrecked my laptop
Something went terribly wrong when Diana Tung traveled on a United Airlines flight between Los Angeles and Melbourne in December. A flight attendant carrying a tray with liquids bumped into Tung, who...
View ArticleHelp! My laptop is being held hostage in Russia and I can’t get it back
Look up the term “Catch-22” in the dictionary and you’ll find a picture of Lele Lew. Or maybe it would be more accurate to say that there’s a picture of Lew’s laptop computer. Lew recently flew from...
View ArticleMy laptop doesn’t work — and Toshiba won’t fix it
Raphael Milion paid $950 for his Toshiba laptop. Best Buy cheerfully accepted the money, but two months later, when he complained about a frozen mouse, the company gave him a “not our problem” response...
View ArticleWhy won’t Best Buy let me return this lemon?
Katherine Szczerbinski’s Lenovo laptop is a lemon. Can she get the manufacturer — or Best Buy — to fix it? Question: I have several issues with my Lenovo Yoga laptop that I bought at Best Buy. I’m...
View ArticleWhy does Iberia keep rejecting my daughter’s lost-and-found claim?
Some lost-and-found cases have happy endings. Some don’t. Chris Carlisle’s falls into the latter category, despite his best efforts, his airline’s — and ours. His daughter, Olivia, flew to Spain this...
View ArticleStill checking your work email on vacation? You’re not alone
If you’re planning to leave your smartphone or laptop at home when you go on vacation this month, you might want to think again. The unplugged getaway is so last year. More than 62 percent of travelers...
View ArticleHey Groupon, what happened to my laptop computer?
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money....
View ArticleLook out! 4 things that get damaged at the airport
TSA agents believe they are the last line of defense against terrorism, and that sometimes you have to break a few metaphorical eggs to keep America safe. The post Look out! 4 things that get damaged...
View ArticleWhose fault is that crack in my laptop, Sony?
Maxim Borodin’s laptop is out of warranty, and that seems to be all the license Sony needs to play games with a repair estimate. Can this computer be saved? Question: I bought a Sony Vaio laptop last...
View ArticleHelp, my Lenovo laptop is cursed
Santosh Thakur’s laptop is plagued by problems. He wants Lenovo to take it back. Why won’t it? Question: I bought a Lenovo z500 laptop last year. Since then, I’ve had several issues with the computer,...
View ArticleOh no! I bought the laptop from hell at Best Buy
Giovanna Bettoli’s laptop computer shuts down randomly. It’s been sent back to the manufacturer multiple times, but it’s still not working. Now her warranty is almst at its end. Can this PC be saved?...
View ArticleLook out! 4 things that get damaged at the airport
TSA agents believe they are the last line of defense against terrorism, and that sometimes you have to break a few metaphorical eggs to keep America safe. The post Look out! 4 things that get damaged...
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